Contact us


The quickest way to submit an enquiry to us is through our online forms. Your request will be routed directly to staff in that service area who can help. 


For most customers these calls will be free. If you have 'free minutes' in your call plan, the 03000 numbers will be included in this. Calls from a BT line cost 11p per minute, the same as a local call.

Contact Centre

03000 200 292 Monday to Friday, 8.30am to 5pm, for:

  • Make a payment (automated 24/7) (option 1)
  • Housing and housing repairs (8am - 6pm) (option 2)
  • Council tax, benefits and business rates (8am - 6pm) (option 3)
  • Waste and environment (option 4)
  • Planning, environmental health and trading standards (option 4)
  • Parking, roads, streets and transport (option 5)
  • Registrars, bereavement and archives (option 6)

How to contact us in an emergency

If you need to contact us in an emergency, outwith our office hours of Monday to Friday, 8.30am to 5pm or on a public holiday, please phone 03000 200 292 for:

  • Housing repairs (option 2)
  • Waste and recycling (option 4)
  • Trees, grounds and parks (option 4)
  • Environmental health and trading standards (option 4)
  • Roads and street lighting (option 5)

Education and Culture

03000 200 293 Monday to Friday, 9am to 5pm, for:

  • Accord card and national entitlement cards (option 1)
  • Libraries (loans, renewals and general enquiries) and information services (option 2)
  • Museums and galleries (option 3)
  • Schools (school placings and school transport), nurseries and children's services (option 4)
  • Pupil welfare (school clothing grants, education maintenance allowance and free school meals) (option 5)
  • Family Information Service (option 6)


03000 200 291 Monday to Friday, 8.30am to 5pm, for:

  • City Events
  • Elections Unit
  • Freedom of Information Enquiries
  • Home Energy Conservation
  • International Relations and External Funding
  • Press and Media Enquiries
  • Property Enquiries Service
  • Tenant and Community Engagement Team

Freephone numbers

  • Anti-Social Behaviour (9am to 4am) - 0800 0510 434
  • Crisis Grants (Scottish Welfare Fund, 8am to 6pm) - 0800 0304 713
  • Homelessness (24 hour) - 0800 9176 379
  • Social Work (First point of contact, 24 hour) - 0800 7315 520

Deaf or hard of hearing

British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + the required telephone number listed above.

Social media

We share details of news, events and service updates on our social media channels. We monitor our social media accounts during working hours, Monday to Friday, except on public holidays. We respond to as many messages or comments as we can. 

If your query is urgent, serious or involves personal details, please choose another way to contact us.







Access a range of services at our Customer Access Points:


Aberdeen City Council Customer Service Centre
(please also specify service)
Ground Floor
Marischal College
Broad Street
AB10 1AB

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