Your data: benefits and money advice

How we use your data

Aberdeen City Council’s benefits and money advice team provides free, impartial and confidential advice on all aspects of money, budgeting and debt. When you make an enquiry we will keep the personal details that you provide us so that we can provide you with information and advice relevant to your needs.

How long we keep your information for

We will keep your personal details for 5 years after which they will be disposed of securely. The Council will keep an anonymised record of your request for statistical purposes. Statistical information will be used to ensure that we are delivering the right services to meet the needs of our service users.

Your data will be stored on secure servers within the EEA by our suppliers Firmstep Ltd and Advice Pro and on servers maintained by Aberdeen City Council in our local data centre with BrightSolid.

Your rights

You’ve got legal rights about the way the Council handles and uses your data, which include the right to ask for a copy of it, and to ask us to stop doing something with your data. You can email the Council’s Data Protection Officer on or write to:
Legal and Democratic Services
Business Hub 6
Level 1 South
Marischal College
AB10 1AB

See more information about all of the rights you have. You also have the right to make a complaint to the Information Commissioner’s Office. They are the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Wherever Aberdeen City Council processes your data we need to tell you what our legal basis in Data Protection law for doing so. The Council understands our legal basis for processing your data as Article 6(1)(e) of the General Data Protection Regulation, because providing benefits and money advice is part of our public task, as a local authority. This is because the Council has the power to provide this support under the Social Work Scotland Act 1968, Local Government (Scotland) Act 2003, Community Empowerment (Scotland) Act 2015 and Housing (Scotland) Acts.

Did you find what you were looking for?

Status message

Please note, this form is anonymous, we can't reply directly to your feedback. If you would like to report an issue, make a complaint or suggestion, please Contact Us.