Your data: bus lane enforcement charge notices

How we use your information

Aberdeen City Council records video and still images of vehicles which use bus lanes. Where a contravention may have occurred and it is necessary to issue a Bus Lane Enforcement Charge Notice, we will use your vehicle registration number to request the name and address of the registered keeper of the vehicle from the DVLA. This information is then used to issue the notice and to enforce bus lane penalty charges. The Council shares this information about you and your vehicle with our Recoveries and City Warden services as part of this process. We may also share this information about you and your vehicle with a Sheriff Officer in order to enforce payment if you do not comply with the Notice.

If you, as the vehicle owner, have failed to keep the information on the V5C log book of the vehicle up to date, we may verify your name and address with our Council Tax records.

Where you have lodged an appeal with the Parking and Bus Lane Tribunal for Scotland, we will share images of your vehicle with them along with any other relevant information about you which is requested as evidence.

Your data will be stored on secure servers within the EEA by our suppliers Firmstep Ltd and on servers maintained by Aberdeen City Council in our local data centre with BrightSolid.

How long we keep your information for

Images which are recorded and not required are deleted from our records.

Where a Bus Lane Enforcement Charge Notice is issued, the images along with the name and address of the registered keeper are kept for a period of 5 years from the date of compliance with the Notice. 

Your rights

You’ve got legal rights about the way the Council handles and uses your data, which include the right to ask for a copy of it, and to ask us to stop doing something with your data. Please email the Council’s Data Protection Officer on or write to:
Data Protection Officer
Marischal College
AB10 1AB

See more information about all of the rights you have

You also have the right to make a complaint to the Information Commissioner’s Office. They are the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Aberdeen City Council is the Data Controller for the information you provide. Wherever we process personal information we have to make sure we have a basis for doing so in Data Protection Law. We understand our basis enforcing penalty charges as 6(1)(c) and 6(1)(e) of the General Data Protection Regulation. This is because we carry out this activity as part of our public task and as a legal obligation under the Road Traffic Act 1991 and the Bus Lane Contraventions (Charges, Adjudication and Enforcement) Regulations 2011.

Verifying your name and address with our Council Tax records is also carried out as part of our public task in order to be able to enforce the penalty charges mentioned above. 

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